Planning a journey

A map shows where places are and how they connect. Start by finding where you are and where you want to go. Look for the key, or legend, which explains the symbols, and check which way is north.

A timetable shows when services leave and arrive. Find your starting stop, then follow the row or column to see the times. Check whether the timetable is for weekdays, weekends or public holidays, as times often differ.

Journey-planning apps and websites let you enter where you are starting and where you want to go. They suggest routes, show departure times and estimate how long the trip will take. Many also show changes to services.

It helps to check your plan the day before and again just before you leave. Keep a written copy or a screenshot of your route in case your phone battery runs low or you lose signal.

Travelling with someone else can make a new trip easier. Agree beforehand on the route, the time and place to meet, and what to do if someone is running late.

Swap phone numbers if you’re comfortable doing so, and choose a meeting point that is easy to find. Think about everyone’s needs, such as walking distance, rest breaks and accessible options.

Even with a good plan, you may need to ask for help. Staff at stations, information desks and shops are often a good place to start. Have the name and address of where you are going written down, so you can show it if that’s easier.

Ask one clear question at a time, and repeat the answer back to check you’ve understood. If you feel lost, it’s okay to pause, take a breath and ask again.